The connections market includes all new connections to the water and/or sewerage network for both household and non-household purposes.
We use the terms new connections here to describe where a customer requires either or both:
- Access to the existing public water supply or sewerage system by means of a service pipe or lateral drain; and/or
- A new water main or public sewer.
If you need a new connection then you have a choice about who provides it.
- Local monopoly water company – your local monopoly water company has a duty to respond to requests for new connections for domestic purposes and we have powers to consider disputes about their charges;
- Accredited self-lay provider (often called a self-lay organisation, SLO) – if you choose an accredited SLO to provide your new water supply connection then you will have to agree terms and conditions with the SLO; or
- New appointee – you may already be served by a new appointee. If this is the case, then the new appointee is your local monopoly water company. If you are not already served by a new appointee, but wish to choose a new appointee to provide your new connection, then that new appointee would have to provide the new connection via the NAV process.
This section provides further information about:
- New water supply connections – this section explains the process for getting a new water supply connection and what to do if you experience any problems.
- Self-lay – if you’ve decided to self-lay, this section explains the process and what happens next.
- Requisitioning – this section explains how you can ask your water or sewerage company to install pipework for a new water main or sewer.
- Interest rates – this section is relating to charges for new connections and relocation of mains and sewers.
Further information
Our general expectations of monopoly companies when providing and charging for new connections
Better connected: a practical guide to utilities for home builders