This section of our website sets out how we regulate the monopoly companies and the requirements that they should comply with.
Regulating monopolies
Customer and developer services experience
Our annual C-MeX and D-MeX mechanisms incentivise companies to deliver excellent levels of service to their customers.
Water Company Performance
Each year we check that customers of monopoly companies are getting the overall service and investment that was agreed.
Information quality
All monopoly water-only and water and wastewater companies in England and Wales publish information on their performance each year. We rate each company on the...
Annual performance report
All companies (including small water companies) will need to submit a, annual performance report for 2015-16 onwards to demonstrate compliance with their separate price controls.
Historic performance
We report on the performance of regulated water companies using the information they publish each year.
Charging
We regulate and oversee a number of different charges that companies set. These cover a range of policy areas
Charging Rules from April 2022
Documents laying out information related to Charging Rules effective from April 2022.
Information and assurance
We expect companies be transparent and to provide information to their customers and stakeholders that enables them to understand how the company is performing.
Engaging with customers
Each company will: provide information to customers which empowers them to secure the lowest possible bills and best possible service
Board leadership
We have developed a set of principles that represent the minimum standards for board leadership, transparency and governance for companies operating in the water sector.