OfwatSite last updated on 28 January 2015
The economic regulator of the water and sewerage sectors in England and Wales
Ofwat (The Water Services Regulation Authority) is the economic regulator of the water sector in England and Wales. Our role is to help the sector build trust and confidence with customers, the environment and wider society. Find out more about us.
Our new strategy: Trust in water
Read, watch and listen to our new strategy which sets out how we will work with others for the benefit of customers, the environment and wider society in England and Wales both now and in the future. It explains how we will work with all the different bodies that have an interest in these services and our vision for what we can achieve together.
Help from water companies for customers needing special assistance
Because of age, disability or illness, some customers may need extra help in the way that they receive your water and sewerage services. We set out guidance to companies on the services they should offer, so that customers are not at a disadvantage compared with other customers, because of their your age, disability or illness. These additional services include password schemes to prevent bogus callers, issuing bills in different formats, and making special arrangements for emergency contact.
If you, or someone you know, would benefit from these kinds of services you should contact your water company for more information.
Responsibility for repairing water and sewerage pipes
Homeowners, water and sewerage companies, local authorities and the Highways Agency share responsibility for water and sewerage pipes. Water companies keep up to date maps of sewers and water mains for which they are responsible. Most but not all pipes within an individual property boundary are the property owner’s responsibility to maintain. This includes leak detection, repairs and replacement. You should contact your water company to find out if they offer help for subsidised or free repairs. Read more in Responsibility for water and sewerage pipes.