OfwatSite last updated on 23 April 2014
The economic regulator of the water and sewerage sectors in England and Wales
Ofwat (The Water Services Regulation Authority) is the economic regulator of the water and sewerage sectors in England and Wales. We are here to make sure that the companies provide household and business consumers with a good quality service and value for money. Find out more about us, and about the water and sewerage sectors.
Outcomes of the risk-based review and next steps
As part of our 2014 price review, companies submitted business plans to us. We have assessed these plans across key elements (our ‘risk-based review’). In March 2014, we pre-qualified South West and Affinity for ‘enhanced’ status. Since then, both companies have accepted our guidance on risk and reward. They also committed to a limited number of changes to improve their plans. We are satisfied that with these changes their plans will deliver the best outcomes for customers. We confirm these two companies have gained enhanced status. We have also published a range of information to help non-enhanced companies make improvements to their plans and further information for all companies confirming our approach, or providing guidance to companies, on a number of aspects of price setting.
On 4 April we confirmed that Affinity Water was enhanced and that this was subject to it finalising one remaining action by 11 April. We now confirm that Affinity Water has completed this action. As an enhanced company we will publish Affinity Water’s draft determination on 30 April.
Ofwat responds to Competition and Markets Authority (CMA) announcement
Ofwat is aware of today’s decision of the CMA in relation to Northern Ireland Electricity. It is important regulatory evidence. This will not affect the draft or final determinations for South West Water and Affinity Water. We will however take account of any new material information for the determinations for all other companies as the 2014 price review (PR14) reaches its conclusions.
Help from water companies for customers needing special assistance
Because of age, disability or illness, some customers may need extra help in the way that they receive your water and sewerage services. We set out guidance to companies on the services they should offer, so that customers are not at a disadvantage compared with other customers, because of their age, disability or illness. These additional services include password schemes to prevent bogus callers, issuing bills in different formats, and making special arrangements for emergency contact.
If you, or someone you know, would benefit from these kinds of services you should contact your water company for more information.